Cancellation, Return and Refund Policy

Last updated on Sep 20th 2023

Business Web Solutions believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants,and they have initiated the process of shipping them. In case of Training/Internship if the candidate enters into the program and get the access of modules, training materials, links and passwords etc., No refund shall be processed.

Business Web Solutions does not accept cancellation requests for perishable items like flowers, eatables etc. as we are a service provider so no physical goods are sold. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the Business Web Solutions, it will take 3-5 days for the refund to be processed to the end customer.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Business Web Solutions Inc., 15A Ludlow Castle Civil Lines New Delhi 110007 -INDIA.

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable and further may be referred as client, customer, lead, prospect, opportunity etc.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website deliverables (e.g. website design, website development, redesigning or rebuilding of the websites, SEO, marketing and promotion, logo designing, digital marketing etc.) also includes any training, internship, educating materials etc. which has a fair intention to provide a knowledege base to the trainees and interns.

• Amount refers to any price, fees, charge, money, advance, partial payments, registration fee etc. which is charged or taken to provide any goods or services provided by us.

• Website refers to Business Web Solutions, accessible from https://businesswebsolutions.in/

• Employee All the Humans involved in company's Growth, Revenue, Expansion and Promotion shall be deemed as company's employee, company reserves the right to provide seperate benefits/perks to the permanent and temperory employees.

• Learners refers to those who are directly or indirectly involved in training, internship, practice, project building or learning purposes with company.

When Amount is Non-Refundable.

Refund under Website Developement

We arrange the domain and Hosting from third party vendors/partners therefore the amount paid towards them can not be refunded as we are only involved in website designing and development business, so any kind of refund is applied only on that part.

During the development of your website, the process is divided into several milestones. Payment is structured accordingly: you are required to pay for domain and hosting upfront, and subsequent payments are made in installments upon the completion of each milestone. Refunds can be claimed within the timeframe of the development process, but with the completion of each milestone, the refundable amount will decrease. Once the website has been fully delivered and a walkthrough has been provided by the developer, no requests for refunds or cancellations will be accepted.

Refund under Learning and Training

If you ask for a refund soon after submitting the registration fee, please note that you already agreed and accepted the terms and conditions of BWS and "ANY ADVANCE PAYMENT OR REGISTRATION FEE (IN CASE OF INTERNSHIP) SHALL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES".

Also after entering into the program, when you are already given the access of all internal assets of BWS like training modules, their links, passwords and other resources, no query regarding amount refund shall be entertained.

All desisions of Management will be abide by in such conditions.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: support@businesswebsolutions.in

• By visiting this page on our website: https://businesswebsolutions.in/contact/

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

15A Ludlow Castle Civil Lines New Delhi 110007 -INDIA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: support@businesswebsolutions.in

• By visiting this page on our website: https://businesswebsolutions.in/contact/